However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. Returns will not be accepted without prior authorization. Send the funds using the buyer's preferred method. Thanks for all you do. Accept your return request and offer a full refund You'll return the item in the same condition in which it was received, and the seller will then issue a full refund, including the original shipping cost. Since it is already broken -- and I presume unusable/ unsaleable-- would it be any cheaper to flatten the box to make your return package less bulky? We do not give refunds and this buyer did not read the terms. eBay Money Back Guarantee covers most transactions on eBay. Honestly, this has left such a bad taste. For the last several years, more often than not, ebay will side with the buyer, even when the buyer has admitted they broke the object in an email or there is photographic proof that the item wasnt returned in the same condition as it was sold. In my one account I was what is known as a Power Seller where I sold books, antiques, comics and a number of other general items. (Valid reason for a return, and I thought it worked when I sent it out). I think I'd be able to spot whether a damaged item photo was (a) really one of my items; and (b) was really damaged, and I'd refund based on the photo. as I suspect that all a customer would have to do is say that the item was damaged and we would have to pay whether there was legitimate proof or not. Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. and a fun one too. Dunno about that. Select View return details. I guess it always boils down to buyer beware! What happens if the item is lost while it's being returned? How To Write a Return Policy (+ Free Template) (2023) - Shopify On the other hand, Sky Elite OctaMax Soft Reset is .Sky Devices Elite OctaX Tablet 8" 8-Core 32GB Android Go Edition Network Unknown Sponsored $56.00 Free shipping Sky Elite Octa Plus Tablet $26.90 + $7.80 shipping Sky Elite Octa Max Tablet 3GB RAM Used $34.99 Free shipping Sky Devices Elite OctaX 8" IPS Screen 32GB Android 11 GO Edition 4G . To get to the return request form, go to your Returns dashboard - opens in new window or tab and select View return details. What Sold On eBay!My eBay Store: https://www.ebay.com/str/joysnewtoyouOther eBay Selling Tip Videos:How . If the buyer is returning the item because it's damaged, faulty, or didn't match your listing description, then you're responsible for the return shipping costs, even if your returns policy says you don't offer free returns. It is ebays buyer protection policy that the buyer pays return shipping but IMO a good seller will pay that cost if the item arrives broken or not as described. They are listed in the following table: According to the policy of the platform, the seller must issue a refund within six business days of receiving the faulty item back. Expand. If they simply changed their mind or ordered the wrong item, who pays for return shipping is determined by your return policy. If you look at the other side, a lot of sellers get scammed with the item is damaged and I want a refund, or partial or. 09:08 AM. Very Sad! Of if a situation arose where it needed to be returned to me, I would send them the postage. These policies tell customers what items can be returned and for what reasons, as well as the timeframe over which returns are accepted. Return shipping costs when you use an eBay label. Oh, I totally agree. The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesn't match the listing description. Our vast knowledge base also provides excellent advice for dealing with: Helping you apply for a late, damaged, or missed delivery refund is only a fragment of what we can do for you. There's a good chance that the $100 printer, the $300 wide-screen monitor, or the $170 router you recently bought from Amazon weren't supplied to the e-commerce giant by their original . A similar issue happened to us recently. The shipping for this item was about $3. What happens if the buyer refuses to pay for return shipping? I would hate to see ebay make this a requirement as I suspect that all a customer would have to do is say that the item was damaged and we would have to pay whether there was legitimate proof or not. You do not have permission to remove this product association. 2 2 Sponsored by PureCare Knee Protector Saiba mais sobre a Autenticidade garantida do eBay. , Most single items can be wrapped with 3 of padding in a single box. If the package meetsthe size requirements set by the return carrier, you can purchase a return shipping label through the return request and send it to your buyer. 'Sitting duck' eBay sellers take a stand against the - the Guardian I wasnt even expecting them to put the money back in my account right then. It means that if you receive a product that is faulty or doesnt match the description, you can request a refund or a replacement within a specified period after receiving the parcel. Sit back and relax while we do the work. Can I refuse to give a refund on eBay? When this happened to me the seller I responded to the buyer my opinion on how to remedy the damaged item. See the Abusive buyer policy for more examples of activity that we don't allow. Start an item not as described claim, cite damaged in transit, and get a full refund. And I cant recall a time that we have lost money on an item and a case. You can also start a return request from your Purchases in My eBay. Who pays for return shipping? Bumper may require modification if your vehicle has a tow bar fitted. Since we are in Canada they figured they could rip us off by sending a broken item that would cost more to ship back tracked that the item itself. Returned goods are a problem for retailers, resellers are cashing in - CNBC Para assegurar que o eBay seja um espao de vendas justo, exigimos que nossos compradores cumpram determinados padres. And is it mostly positive? 10-02-2020 This is what Ebay has gotten to and why sellers are the way they are. Thanks for answers to the above questions and what happened to the buyer paying the return shipping since they say WE damaged the item by folding the back card board on which the item is held inside by a heavy plastic sealed cover. Check their FB/DSR rate -- it's possible they might care about getting a neutral/neg FB or an INAD case. Listings from Top Rated sellers must offer a 30-day free return policy to qualify for the Top Rated Plus discount and seal. Need an update on an open return request? If the buyer is responsible for return shipping costs, and they refuse to pay, you can ask us to step in and help resolve the issue. Se o item foi danificado por no ter sido embalado e protegido corretamente para o transporte, alguns vendedores podero fazer um reembolso parcial pela perda no valor do item. DoNotPay Will Help You Get Your Money Back, Amazon Item Not Shipped? Make sure to follow our, If you use an eBay return label, tracking details are automatically uploaded, For non-eBay labels, the seller may have added the number for you. DAMAGED ITEMS: If you receive a damaged/defective item, please email hello@shopriffraff.com within 7 days of delivery. Who pays return shipping on a damaged item on eBay? - Quora Many eBay sellers do not understand that No Returns does not mean No Refunds. Home Equipment Ebay Returns Who Pays Shipping. INAD returns are paid for by the seller. Select your reason for the return and enter a comment about why you're returning it. They can then print the label and use it to send the item back to you. Free Shipping.CXRacing Turbo Kit For 92-00 Honda Civic, with D15 D16 . You can choose whether to accept returns if a buyer changes their mind about a purchase. With the Global Shipping Programme, you simply send your item to our UK shipping centre, and once it reaches us, your . They are not allowed to mention a case in feedback. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. eBay: Global Shipping Program (Maybe that's what they're hoping for.). Saiba mais sobre proteo ao vendedor. Who pays return shipping on eBay? - Quora As long as you paid for the incorrect, damaged or defective item you need to return through PayPal they will cover return shipping costs to the seller up to the value of $30. 1 Start your return Go to My eBay and find the item in your Purchase history, then select Return this item. Heres how to send an eBay shipping label from the View return details section: Return shipping labels dont include insurance. eBay Money Back Guarantee covers most transactions on eBay. And the fact that people like myself willnever make another purchaseis of little consequence to them. 4. Any time you use an eBay return shipping label, eBay will automatically select the cheapest return option for your item. How To File a USPS Delivery Complaint in a Few Clicks. I appreciate,though, that huge volume sellers probably can't even keep up with all the e-mails they get, so they have hard and fast rules. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. Love seeing what you guys findVery cool find on the stilts! You must have gotten just the right customer service rep at just the right time to have had no problems. If we are required to give them a refund by sending them a prepaid label will the label cost us $4.99 or what we paid for the original label. No matter which type of return policy a seller chooses, however, a buyer is always entitled to a return if the item arrives damaged, is faulty or does not match the listing description. Our app can get your gift card cash back, file an insurance claim, and connect you with the loved one in jail. No message before opening a claim. +A buyer should return a defective, damaged or materially different item within 30 days of receipt.+ +You should also refund both the original (outbound) shipping costs and any return shipping costs the buyer had to pay to return the item.+ Therefore it is a case of have to if the item is defective. From the dropdown menu, select Send refund. That shakes them out of the tree. Part 1 Clarifying the Seller's Return Policy Download Article 1 Find the return policy. 13 min article; Return postage for buyers. Thanks. But, being a large volume seller, they issued aform letter telling me where to return it, after which I would receive a refund. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. Before you toss the item in the trash, have you considered phoning the seller and asking whether they'd refund on the basis of a photo, explaining the high cost of tracked shipping to return it? Quando os compradores no cumprem esses padres, tomamos medidas em relao a eles e protegemos nossos vendedores. I can see where an dishonest buyer could simply damage the item themselves to get a refund and or a Seller could make a mistake in proper packaging. When you send your item back, make sure you use tracked shipping and add the tracking number to your return request to avoid delays or issues in the refund process. I received a damaged item (it happens, I understand that) and was politein my communication with the seller. USPS Package Tracking Not UpdatingWhats Wrong? Here's how: If you had already asked eBay to step in, you'll see 'case' rather than 'request'. The returns process usually starts with a message . HP Pavilion 500 AMD A10 - 12GB RAM - 1TB Storage You would have done a greater service to your followers if you had taught them how to deal with a problematic return in a professional way. Choose the label you want to send to your buyer. The seller keep the sale price but their funds may be on hold for a week. when ebay found you not at fault they only meant the buyer protection case that was opened would not count against youyes any feedback the buyer leaves is. This is where eBay, as much as it wants to operate as any other large retail corporation, fails to measure up. If you return the item used, damaged, missing parts, or if it gets damaged during return shipping, the seller may deduct an amount from your refund to cover the loss in the item's value. I think you need to learn not to take things so personally and choose your battles more carefully. first selfie ever taken Crate Engine, Chrysler 408 Stroker Magnum 465 HP Stage 3 Long Block, Assembled, Hydraulic Roller Tappet, Internal Balance, Aluminum Heads, Dodge, 6.7L. The process cant be simplerall we want you to do is: We will forward your claim to the courier automatically and save your time as completing these steps will take less than five minutes of your time! Who is responsible for return shipping costs? If the item you purchased arrived damaged or not as described, and you reported the issues to the seller or Reverb within 7 days of delivery, the seller would be responsible for the return shipping costs. For more information, see our Condition of returned items policy. If you've already registered, sign in. Most of the time if you have an issue with a purchase the seller will be able to solve it for you. Ebay does not accept pictures in disputes, why would a seller? The eBay process to issue a refund works as follows: Buyers open a return application via the website after changing their minds. If the returned item is opened, used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. Otherwise not as described on arrival. Send you a message The seller may ask you for some more details about your return request. If they deny it, escalate it to eBay and they will more than likely rule in your favor. If a Global Shipping Program item arrives damaged, you would file a "return request," just as you would in a non-GSP transaction. To avoid a problem with a sale, we advise sellers to be as descriptive and detailed as possible when creating listings. ), Os produtos selados a vcuo devem permanecer assim, O selo de fbrica no pode estar rompido/aberto. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I sell on many platforms, and have been selling on ebay for over 15 years. Get Your Money Back in a Snap, Why Is Amazon Delivery So Slow? Find many great new & used options and get the best deals for Lord of The Rings Return of The King Gollum Talking Action Figure * Box Damaged* at the best online prices at eBay! Does someone pulling a switch on you or having an eBay item returned damaged make you nervous to sell on eBay? eBay Item Damaged in ShippingWhat Should You Do? - DoNotPay Hope that helps. PayPal Shipping offers an efficient and cost-effective shipping solution for your business, with no added fees. Transfer money online in seconds with PayPal money transfer. Returns & Refunds | eBay Well I have changed my listing to reflect that I will split the cost of the returned damaged item. Which from a business sense is probably cheaper than trying to figure out what to do with all the (possibly) damaged items that would pile up in Kentucky. When using your own carrier, make sure to upload the label and tracking details to the buyers return request. eBay Protects You When you sell on eBay, youre protected by policies, transaction monitoring, and data systems that make eBay a safe and vibrant community. I've had mostly positive experiences as a buyer and I know that,occasionally, we're going to end up unhappy. All other return / refund requests will be considered at our discretion and a 20% restocking fee will apply. eBay Item Returned Damaged? Why should a buyer be out anything because they got something broken? eBay Buyer Wants Seller to Pay Return Shipping "Whoever wins pays for shipping! So what I have learned is that the accident of damaged items in shipping is neither the Buyers fault and or the seller's fault with exception to faulty packaging and that the EBAY standard of Buyer's responsibility to pay for returns is not fair and what would be a somewhat remedy. And there was damage on almost every side of the charger. - edited Ensure that the amount includes tracking, and on items that that have a total cost of $750 or more, include signature confirmation. "Birth certificates show that you were born. Learn more about our signature confirmation requirements. But for this specific one, they were quick to remedy the problem. If the item is returned because its faulty, not as described, or damaged in the post, the seller has to pay return postage costs.

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