Then, on 12/26, I received, "In regards to your agreement, a 3 months' notice is required to end the agreement, in which by 30th September 2021. We found a responsible person where we inform her about the problem. I would like to request you to cancel my membership with you kindly. I contacted Regus immediately to explain the situation and cancel my service. I have received a GBP14.75 charge after registration. You will regret signing with Regus. Platinum Plus costs about $300 more, but it really wasn't clear why. I WOULD NOT RECOMMEND THEM UNLESS YOU REALLY WANT A CONTRACT AND A COMPANY THAT HIDES BEHIND SMALL PRINT. Has anyone successfully gotten out of a lease with regus? Lorraine Brule Well. Because if he expected it, why would he sign the contract? Go anywhere but here, Hi Eric, thanks for reaching out. However, the Plaza Premium Lounges in Sydney, Melbourne and Brisbane will be accessible via DragonPass when those spaces open its doors once more. The best guides, deals and tips for more frequent flyer points in Australia. I called their 1-800 number and someone overseas took my message. How to Cancel Amazon Prime: 15 Steps (with Pictures) - wikiHow If you were to take direct space or a sublease you would also see these fees in your rent annually. Customer service left me on hold until the company closed then hung up the phone. Book on the day or in advance via the app. Regus appears unwilling to make these same accommodations. Its an automated process. First paragraph It should read your name, subscription or membership number, your address, and postal code and that you want to cancel your membership. I signed a virtual office agreement only 2 days ago and after finding out i will have to pay 2 months in advance. PDF These General Terms and Conditions apply to Office/Co -Working - Regus It should also state the reason behind why you want to cancel the membership. Build your presence fast, anywhere in the world. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. I replied and explained that these terms were written in an intentionally deceptive and unclear way. After being in my new office they are increasing rent by 8.7%. Here is a simple format for writing this letter , To, I believe both are correct. And, therefore continuing the membership is not possible anymore. Best, You have been with us for several years and already experienced renewals. And answer could take 2-3 weeks! Both parties to a contract, it seems, should have a fair chance to get what they have been promised or to receive adequate compensation if they do not get what they have been promised. The process is anything but"efficient, ""simple, "or even clear. Regus membership gives you access to workspace in thousands of locations around the world. Some lounges cost more than the standard US$31 visit fee for members (especially in Australia and New Zealand), while others actually cost less (such as in Europe). We had to request our retainer (deposit) of over $6000 at the end of our lease. 3. Is a Regus Gold Membership a Worthwhile Elite Benefit? What the heck? Hi Zidan, 16 GBP is the regular Dragonpass price if not registering through MyRegus. This is also very unfair as we are paying for an office that we are not using because of the heating. Hi Latasha, I have been transferred to a new location. They shut down my location with 2-day notice and then cancelled my agreement retroactively. I have never experienced such horrible customer service! The reps refuse to escalate blatant misconduct on their part to their management. I've had virtual office spaces before and have never encountered one that couldn't be cancelled in a reasonable amount of time! It is clean and smart and well organised. We have a team of specialists available 24/7 to help you find the best solution for your business. And if you don't pay up they'll try to ruin your credit. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! Cancellation Letter Template for Membership in PDF Format, Cancellation Letter Template for Membership in Word [Doc.] We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. They will respond to your inquiry as soon as possible. We hold a pre-authorisation charge of GBP14.75 on all new registrations. Its nonsense in most cases and one should be able to continue with an office space. I can't do anything then when I cancel they keep charge my account and put me in dept and collecting company contact me. Again, there is no information in either the Agreement or the Terms about terminating after the automatic renewal date. I was using virtual office space. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Hi Vladyslav, Note: soon, regus rep will reply to this post with template answer, try to go off topic and tell lies. All of our services and costs are detailed in the agreement you signed. I was blessed to have the opportunity to be part of the church. Hi Legend, I understand that youre disappointed, and I sincerely apologise for the inconvenience caused. My experience working with Regus reflects the title of OP`s story: I would never sign a contract with them again, even if they nominally had the office space I needed. Please could you send those details to me at lorraine.brule@regus.com so I can support you? All our agreements automatically renew before their term finishes for an equal length to the previous one. That exception is made on the understanding that an additional service retainer is payable. {Address} Office & Coworking Memberships | Regus Sandra Melody However I am looking at the Regus membership and it appears the annual fee is waived for the first year, after that there is an annual fee to pay to Regus is this correct? Aspire Lounges is taking over from The House and My Lounge spaces in those latter three international airports. Transparency is key to us and our teams go to great lengths to ensure that any issues have been clarified before an agreement is signed. Assistant Global Customer Service at Regus. Stay away!! Oh yes. hbbd``b`$[A`$ ~KD 4k%$ =@Pd[q@Sb``Jg ` f * https://www.sitejabber.com/reviews/regus.com, I'm so sorry for your plight, read the reviews. From,Keefe Sellers666 Iaculis St.Woodruff SC 49854(468) 353-2641, To,Melvin Porter599 Curabitur Rd.Bandera South Dakota 54344. Regus are not transparent with their pricing. Please contact me directly, at lorraine.brule@regus.com so I can quickly assist. First of all, it states that the contract will be automatically renewed if you do not indicate in writing that you wish to terminate at the end of the initial term of the contract. No customer service, no support, hang up phonecalls,, no email reaction Today Sandra replied to my messages on both message boards and via email. Sometimes they don't see my payments and kick me out of the system. I am bound to cancel due to an unavoidable circumstance, and I might not be available to participate in any activity organized by the club in the future. Lorraine Brule 198 0 obj <>/Filter/FlateDecode/ID[]/Index[180 26]/Info 179 0 R/Length 90/Prev 121201/Root 181 0 R/Size 206/Type/XRef/W[1 2 1]>>stream Office: The promotion applies to any new Equipped Office contract signed for a minimum of 12 months. Global Customer Service at Spaces. Such companies should not exist. Mailforwarding, Hi Martin, After several attempts back and forth- the contract doesn't stand and they are going to deduct a higher amount. There is non existent customer service department. Stay far away from Regus folks. Trustpilot is assessing this review in accordance with our flagging process. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. Lol Regus was raking the MP on the hot coals and trying to recover the expenses he expected from the member. myRegus asks for Credit Card as well as DragonPass in Payment Details. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. No need to book in advance - just drop in to any of our thousands of locations in city centers, business parks, transport hubs, and service stations, worldwide. 8hpII@z'$,m` "Q`SA1130;vM(Rgf|&39L 10 *e`b`w 9@ ` This letter should be written in a professional, polite, and diplomatic tone with no visible hints of frustration or anger. Our membership options give you the flexibility to choose how, when, and where you work. The agreement is fixes for a year but circumstances have changed and I have explained that the rent cost will . We apologize for any inconvenience caused. This is a very unprofessional way of handling the situation as this concerns health and safety. Point Hacks is published by Point Hacks Australia Pty Ltd (ACN 622 987 160), a corporate authorised credit representative (Number: 504786) of MSC Advisory Pty Ltd ACN 607 459 441 (Australian Credit License: 480649), Search for participating airport lounges and eateries here . Expensive, have no integrity, and they use contracts to legally scam you by adding all kinds of unreasonable price and demands hid behind small print. Regus Luton have a very devious way to prevent full deposit return. Michelle Spire A member of our team will get back to you as soon as we have the details. This is to inform you that, unfortunately, I would have to cancel my membership with your club. This will ensure the agreement ends at the current final date and will not renew further. from: 0 per person, full month 0 per person, 5 days a month 0 per person, 10 days a month Enquire now Buy now The perks of a coworking membership. due to insufficient funds. Account Number: [protected] This company is completely disorganized, and crooked. We appreciate your business. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Brandon is the Senior Content Writer (Loyalty) at Point Hacks. But when you have a question or a problem, go open a help ticket, and wait and nothing gets fixed. We have received good reviews about our website and online app which allows our customers to purchase our products and access their accounts on the go. Boost your business and gain an instant local presence with a virtual office in Fort Wayne. Note: If you`re bored with the legal language, I suggest you skip this section and move on to the part that explains step by step how Hannah got out of her Regus lease. Best regards,Michelle Spire. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. I await their reply. 3 Things to Do When Terminating a Regus Contract - Regu Our billing periods align to calendar months so your first invoice will be billed pro rata from your start date to the end of the month. THINKPODs are available only in selected locations. It is also worth checking that our emails are not landing in your spam folder. Preferential: US$219/year, includes 8 visits, then US$31pp thereafter. She basically copied and pasted the same response she has given to other customers about the terms and agreement. Coffee/Tea - $35 per month If a business owner needs to use a Regus resource for which they have a contract, but that resource is not available, it could have a massive negative impact on that business` ability to operate, and thus that business owner`s ability to earn income. A member of my team has contacted you directly and you are free to contact me directly at Lorraine.brule@regus.com if you would like further clarification on these points. This could be due to your account details needing to be updated. Best regards,Michelle SpireAssistant Global Customer Service at Regus. We would like to confirm that your concern is since been resolved as per the details shared with you. Professional rooms for your next training session, interview, or pitch, wherever you need it. this is absolutely gross and scam. Our invoices are payable no later than on the 15th day of the month. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Since you have not made the payment for these invoices, you are being charged late payment fees and your account was handed over to our debt collection team. As a result, your current term will end on 31st December 2022. Regus customer services ranks as one of the worst I have ever experienced in my professional or personal lives. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. Kind regards, Lorraine BruleGlobal Customer Service at Regus. Dont know how many days youll need? They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. Michelle Spire Turned up at 450 Bath Road, Heathrow. They have absolutely no live customer service representative who you can discuss your billing issue with and if you try and cancel, they demand the remainder payment length of your contract. Work from a private office by the day or for 5, 10, or unlimited days a month. Get A Quote. If you sign up on monthly then it should remain on a monthly plan. Unrivalled workspace. Not only they refuse to return my deposits they also threaten me with lawsuit The person that provided me with my quote knew that an auto-renewal would be triggered and hid that from me. Don't be fooled by that. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. Michelle Spire Passes purchased in this way are non-transferable and not changeable. Regards, Copyright 2023 Community Evangelical Church. Receptionist only can communicate by email, even for the most important things for your business. PDF These General Terms and Conditions apply to Office/Co -Working - Regus Its perfect in my city (located in central, just besides shopping mall, place is clean and facilities are extremely good). Head of Customer Services. How To Write a Cancellation Letter for Membership? They signed me up for things that I didn't ask for - didn't realize it in the fine print. Then, if you enter the offer code GOURMET17 at the time of purchase, youll be able to buy single-entry passes for 20 (A$37) a visit. All agreements end on the last day of a calendar month. DO NOT BE FOOLED BY UPFRONT LOW PRICING. Who has the free mental bandwidth to keep track? If you don't reply to that email you get locked into a contract. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We apologise for any inconvenience youve experienced following the closure of the Regus centre in Chicago. They automatically renew your lease without your consent and when u want to leave, they wont return ur deposits. Find out how we combat fake reviews. So, I would like to request you to cancel my membership with you kindly. Only pay for the services you need and access workspaces when required. Share your photos and videos with others to prove the truth of your words. Can I change my membership after Ive signed up? It shows 16 British Pounds per top-up for me. %PDF-1.6 % This company is a massive scam, Tip for consumers:This company is a scam with zero integrity. Paid for parking online and have now received parking ticket from private company. The part that upsets me, is that we signed a contract for what we were to pay. Regus membership gives you access to workspace in thousands of locations around the world. I look forward to receiving more information from you. She advised me to consult the Agreement, which I did. She at least implied that Hannah`s use of the printer was a nuisance. i want to cancel they said i cannot. . For example, if you sign up for a 12-month agreement to start on 15 March, we will bill you pro rata from 15 March to the end of that month, and then your 12-month agreement will run from 1 April until 31 March the following year. For spaces: Go to www.spacesworks.com/feedback and click the I want to report a problem button. When u disagree (of course 99% of ppl would) they threaten u with lawyer and debt collection. I refused to pay for a service that their system just added to my account until this issue was resolved. Business Profile for Regus Management Group, LLC - Better Business Bureau Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? the agent helping me sent an email saying i need to come up with a good reason for them to cancel it. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. Submit a complaint and get your issue resolved. Again, I am an extremely low-maintenance individual that wanted to rent an office for four weeks. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. Whether you're a student, a recent graduate, or a seasoned professional, we've got you covered. I had a membership for over a year. Move out, and move on. Assistant Global Customer Service at Regus. Go to. A membership cancellation letter is written with the sole intention of informing an institution, a service provider, or a vendor that the sender of the letter is not happy with the services, subscription or membership and would like to withdraw his or her name. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. Chargeback invoices were billed to you due to the cancellation of valid initial payments from your end. I have included section 2.4 here because what seems to me to be an absurd possibility for Hannah given the blow 3 described above. Date of experience: February 19, 2023. If you don't request the refund, they keep it. Unfortunately not. They denied any responsibility for their system malfunction. Best, Lorraine Brule Global Customer Service at Regus This does not apply to contract's renewal or expansion. Access our extensive global network of business lounges, coworking areas, or office spaces. Man, that would be dirty. Best regards, Note- they are similar to Spirit Airlines. We have never had a late payment in the 7 years we have been there, which accounts for nothing. And, as I am moving to another state, it won't be possible for me to continue with the same. This company hates its customers, and treats them with destain. I wish you luck and hope that you'll continue giving your best and enriching people's lives for the many years to come.
