They dont reply to your emails or help you! WebThe easiest and cheapest way to cancel your booking and request a refund is to log into My Account and request the cancellation there. Kind regards, Maya from Direct Ferries. Tried to contact by telephone- dont take incoming calls. The search process was very easy and allowed me to look for a few different ferry routes before choosing the one I want. Best price at the time of writing was 1449 Baht (about $41) for a 10-hour journey. due to bad weather conditions, strikes, etc.). WebTerm 1 Starts:Tuesday 30 th August 2022 (children return Thursday 1 st September 2022) Term 1 Ends: Friday 14 th October 2022. With some ferry companies we'll be able to Cancellation fees 2023 Trustpilot, Inc. All rights reserved. Terrible service, no one to speak to the website is glitchy and they charged me extra for a additional person the it got removed and they still took the money for it. I emailed them and said if they were transferable and could be part of my estate in the event of my death that would have been acceptable but as they werent I wanted cash ! On advise from someone on another site I emailed the top man at Brittany Ferries, Christophe Mathieu and a refund was authorised in days. I made reservations Very simple, very fair cost and a free upgrade to flexi, gibing me four hours leeway either side of my booked ferry.One think I would say though is that about 10 minutes after I'd submitted all the passport information for all three travellers, I received a text message from you saying I had to complete the registration. We may also ask for additional information if you wish to change the email address or phone number you have provided. For account users: To log into your account click the sign in link at the top of. Although the responses were generally quick I had much correspondence from many different agents. This is my first negative review for a company. Contact Washington State Ferries - Washington State Using this company, in this instance. I have tried to contact them for 3 weeks and have had no reply and it is infuriating you cannot speak to someone on the phone. Important note: if you have already picked up your ferry tickets from a collection point, the tickets have to be returned in order for your modification request to be processed. Dont book with this company- book direct with Ferry operator. My boyfriend and me have booked a ticket for the 26th of november to lanzerote with the camper. These vermin are interested only in your money - not servicing customers. Paying online You can book online using the following payment options: Visa (including prepaid) Mastercard (including prepaid) Visa Debit and Debit Mastercard American Express BC Ferries Commercial Travel Card BC Ferries Travel Card Kind regards, Maya from Direct Ferries. WebMessages 12. If youre booking a ferry with Brittany Ferries go direct! When amending your booking you'll be charged for the fare difference, if any, and an amendment fee. The booking process was smooth and simple to follow. About your Reservation | Customer Service | DFDS In case of a totally different name filled in, we advise you to contact us so that we can check what the possible options are. Seattle, WA 98121-3014. We are very sorry about the issue. Please note: prices rise as space becomes less available. Find out when we're open and how to contact us. If you contact the airline or ticket agent to obtain a required refund and you are refused that refund, you should file a complaint against the airline or ticket agent with the Department at http://airconsumer.dot.gov/escomplaint/ConsumerForm.cfm. Once they have your money they write you off. However after submitting your request our system is offering automatically some solutions online and the customer have a choice to close the ticket by finding solution online or to reply to that that the problem has not been solved so that our agent can handle it. Thank you for booking with Direct Ferries. Holidaymakers struggle to get refunds. NEVER, EVER AGAIN WITH THIS USELESS RIPP OFF COMPANY!!!! DirectFerries.co.uk - the one stop ferry shop, a brand of Direct Ferries Ltd - all rights reserved. The amount for which you will be refunded depends on how much time remains between the cancellation and your departure. What if I don't know the plate number of my rental car? I've had a look at their confirmation email and it has all the info I need to know when to arrive and what to do at the ferry terminal. Thank you for booking with Direct Ferries. Follow the Ground Transport signs and directions in your app to get to the location. I emailed Direct Ferries immediately with evidence of no Marlin route, our new tickets and advice provided by the operators. Dear customer, Many thanks for your review! Companies can ask for reviews via automatic invitations. Booking was quick and easy! Furthermore, you can find the "Troubleshooting Login Issues" section which can answer your unresolved problems and equip you with a lot. My service experience was awful. Dear customer, Many thanks for your feedback! My original booking included the ability to change my booking. In this section, we provide a summary of the policy of ferry companies regarding ticket cancellations, refunds and booking modifications. WebWith over 350 ferry operators to choose from, we can help you to find the perfect route for you, at the cheapest price possible. It is a customer responsibility to provide correct details and to check very careful their email inbox and spam for the confirmation or to contact us about it before the departure. WebWhen boarding begins, the gate will open and your boarding pass will be collected as you board the ferry. If your question isn't answered then please Contact Us. WebImmediately after making the booking I realised I had made a mistake with the dates so I cancelled it within minutes and requested a refund. Dover Have a browse through our website and use our simple ferry booking search tool to find the perfect combination destination and time. We are very sorry but we are not able to handle or to react to your complaint as you have not provided the reference number of the booking. This appears to be a charge made by Direct Ferries as when I looked at the Condor Ferries website no such charge was added.My advice is to book directly with the ferry company and not through a third party company. Andrew Arthur Allen Sr. Grandchildren - prettify-shop.de on an island), you can return your tickets to any local travel agency that collaborates with the ferry company you booked your trip with. A refund will be given, however an administration fee of 10 will be deducted from the total fare. Don't really get your point. Here are 8 tips for writing great reviews. That is why we are trusted by over 2.5 million customers and counting. It's now a month later and they still haven't On domestic routes, ferry companies may be more lenient when it comes to spelling mistakes and it is unlikely that you will encounter a problem during boarding. As long as the type of vehicle is correct and your trip is on a domestic route, you will most probably not encounter any problem during boarding. how to get a refund from direct ferries We have the biggest and best shipping companies, the most popular destinations, and the best prices all on one website. The most USELESS COMPANY EVER!!!! If you cant return your tickets in person, you can send them to Ferryhopper by courier or post. How to get in touch with us We are committed to guaranteeing our customers privacy. Ferryhopper is not responsible for the difference between the exchange rate at the time of the initial transaction and at the time of the cancellation. The booking process was straight forward and I received my eticket without issue. Refund requests must be submitted prior to the product expiration date. Ferry We are very sorry that you are not happy with our service. Please note that when amendment or cancellation done directly with the ferry company we are not aware of this unless the customer contact us about it. WebWe sell ferry tickets from the biggest operators, for the top destinations worldwide and the best prices. Direct Ferries charged us $90 AUD each for a Marlin Fast boat between Gili Trawangan to Nusa Lembongan. Unfortunately we're not able to add a return leg to a one way booking once it's been confirmed. If you cancel your tickets, you will receive a refund according to the policy of the ferry company(ies) you have booked with. Directferries.co.uk Direct ferries is refusing a refund even though we are in lock-down. Kind regards, Maya from Direct Ferries. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. No questions have been asked about this experience. . Having help to step onto and off the boats were very helpful and appreciated. the booking was confirmed right away and the confirmation was sent right away to the email address provided on the booking. Rent-to-own and financing options allow you to get the trailer you need within your budget. If you cancel your booking through My Account you will be charged a 10/10 cancellation fee. If I misspell my name, is correction required? You can also request amendments through our customer service team either by email or phone, however these have a higher amendment fee. How do we get a confirmation? It's a workaround but WAY cheaper than cabs. Amendments can only be made prior to the sailing date which in this case was never requested. not clear. Key2benefits Account BalanceLast Modified on July 10th, 2022 What terms and conditions apply on my ferry ticket? I have bought it carefully, I have checked my email, spam etc. Dear Stewart, Thank you for contacting us. I have bought a ticket recently on 28th of December, but I haven't received any confirmation, so I couldn't see my tickets, neither did DFDS. Diabolical way to treat disabled, limited income people , or even anyone!! 99% of travellers recommend this experience. Updated 20/12/2021 For all future bookings, P&O Ferries Channel House Channel View Road Dover CT17 9TJ UNITED KINGDOM. We must get on line 48 hours before ferry date to get our tickets. No way of calling them. Grimaldi Vessel ScheduleExport General Manifest (EGM), Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We had a march booking santander to Portsmouth with Direct Ferries cancelled, for quite a while they insisted they could only offer a voucher and despite me saying this was not acceptable they would not give. Seriously this is basically a scam. When requesting amendments via phone or email the amendment fee is 20/20, if your initial ticket booking cost less than 100/100, and 35/35, if your initial ticket booking cost more than 100/100. Direct Ferries Use our price finder to easily find ferry connections and the best available ferry ticket prices to suit your needs. I could see all ferry options (and I checked - it was all accurate), and the rest was a breeze. Go directly to the companies providing the ferries. P&O Ferries More Ferry Deals from directferries.co.uk Germany - Sweden: 20% OFF with TT Line Ferry useful to check schedule - best to book with operator directly, Terrible service, maybe not a scam but don't use them. The prizes changes after you first buy the ticket. Dont waste your money - just book direct Direct ferries are incredibly unhelpful and once they get your money are not interested in assisting you. To have your request processed as soon as possible, please include the following: If requesting that a discount be applied to a fare, please provide proof of eligibility for discount (e.g., driver's license to demonstrate senior discount or qualifying discount documentation). Rsw Airport Uber PickupAirports now have specified pick-up For contact details visit our. Thousands of top-named brands Direct Ferries - More We also ensure all reviews are published without moderation. Will I get a refund if I cancel my booking? You have been added to the directferries.co.uk mailing list. Ferry delay compensation. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. My booking code is DFP153053586Date of experience: February 2023Despite several requests I have not been able to establish renewed contact regarding the rescheduling of my tickets. Also there is a choice of "lounges," but there is no explanation of the differences. We are legally obligated to follow these policies regarding issuing, changing and canceling ferry tickets and we cannot make any exceptions to these rules. We also provide an outline of the rules on passenger rights as detailed by the relevant authorities. WebFind the best deals on train tickets from Harpers Ferry, WV to Lindenwold, NJ. Directferries.nl biedt u de mogelijkheid om de grootste keuze van veerdiensten in Europa en daarbuiten te vergelijken bij alle grote veerbootmaatschappijen zodat u gegarandeerd bespaart op de ticketprijs. Up to 1 million prices are checked every day with more than a million crossings arranged each year. Founded in 1999, Direct Ferries offers the most comprehensive portfolio in the ferry transportation sector and a range of ancillary products from carefully selected partners including accommodation, train tickets and vehicle breakdown cover. Direct Ferries - Can I get a Refund? MoneySavingExpert Forum We quoted correct booking ref, but not the email we used on booking- Direct Ferries would not help us. All rights reserved. General Inquiry/Feedback Request a Refund How long does it take for the refund to appear in my bank account? stena britannica deck plan - evcc-estheticstraining.com Dear Sue Sturgeon,Thank you for your feedback. We are both english and always lived in England Direct Ferries have no phone available to discuss. Direct Ferries WebDo yourself a favor and book directly through the ferry company website, that way you will save money in fees, have better options (like booking a seat), and have more control if you need to make a cancellation or change. WebAnswered: I need to travel to milna (brac) from hvar on thursday 18th august. Have not noticed the website asking me for ages upn the original booking. sorry about that, in that case I would definitely hold out for cash. I could find no way to contact other than amendment. Made the booking and ended up feeling very happy that it was so easy. Ferryhoppers business hours are: weekdays 08.00 - 18.00 and Saturday 10.00 - 15.00 (EEST). Have a browse through our website and use our simple ferry booking Our 'FAQ' database contains the questions and answer to the most common queries made about booking and travelling by ferry! We were due to travel from Portsmouth to St Malo at Easter but it was cancelled due to Covid-19. Here's a list of resources you can use to check your refund status in If you make an amendment request through My Account the amendment fee is only 10/10. This is the version of our website addressed to speakers of English in United Kingdom. The costumer service is unhelpful, as they cannot do anything about it, even though I described my whole situation. Haven't found an answer to your question? In your case you have contacted us only once but you have closed tht ticket by clicking on finding the solution and therefore the ticket could never be handled by one of our agents and after that you have not conatcted us again. In order for us to be able to process your cancellation request according to the terms of the ferry operator, you have to inform us at least 72 hours before your scheduled departure. I will rather swim than use the useless company again. Will not book with them again. UNITED KINGDOM. more. The website was setup easily and everything worked fine. We advise you to check with your bank as some accounts or credit cards offer a travel insurance as well and you might be able to claim a refund on the insurance instead.Kind regards,Madalina / Direct Ferries.

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